Hi, We have Catalook installed to enable customers in various countries to order from a site. Whilst testing, all orders were processed (for UK orders) successfully. However, a ‘real’ order has just been processed for a customer in Germany and the ‘amount’ was massively incorrect. It should have been £37.13 (40.47 euros) but was entering a comma (,) instead of a fullstop (.) and therefore the order was processed by the payment gateway for £3,713.00 Total GBP 37,13 (40,47 €) This is an urgent support request to ask: a. Why this has happened? b. Will this affect other country transactions? c. How this can be rectified? |